Privacy Policy
Last updated: Nov 01, 2025
1. Introduction
Waterfall GRP (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://waterfallgrp.com/ (the “Website”) or engage with our services, including e-commerce fulfilment, logistics, and any products offered in our Shop section.
By accessing or using our Website and services, you consent to the practices described in this policy. If you do not agree with this policy, please do not access the Website or provide us your personal information.
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Information you provide us
- Contact details such as your name, email address, and mailing information when you submit a contact form, request a quote, register for services, or purchase products.
- Billing and payment information if you purchase goods or services through the Website or via our fulfilment or logistics operations.
- Account credentials (username, password) if you create an account with us.
- Communications you send us (for example via email, contact form, or customer support).
- Other information you choose to provide (for example business details if you are engaging us as a logistics client).
2.2 Information automatically collected
- Usage data: We may collect information about how you use the Website, such as IP address, browser type, operating system, referral URLs, pages viewed, time and date of visits, and links clicked.
- Device and technical data: Device identifiers, geolocation data (if enabled), cookies, and similar tracking technologies.
- Transaction data: Records of products or services you purchase, fulfilment status, and related operational data.
2.3 Information from third parties
We may receive information about you from third-party sources (for example external analytics providers, shipping carriers, or payment processors) and combine that with the information we collect directly or automatically.
3. How We Use Your Information
We use the personal information we collect for various business purposes, including:
- To provide, operate, and maintain our Website, services, and logistics/fulfilment offerings.
- To process transactions, manage your account, and deliver products or services.
- To communicate with you, including confirmations, invoices, updates, and promotional or marketing messages (where permitted).
- To improve our Website, services, and customer experience, including analytics, troubleshooting, and development.
- To comply with legal obligations, prevent fraud or misuse, and protect our rights or those of our clients.
- To enable service-related features, such as real-time tracking of shipments, warehouse inventory updates, and logistics notifications.
4. Sharing of Your Information
We may disclose your personal information under the following circumstances:
- To service providers and third-party vendors who perform services on our behalf (such as payment processors, shipping carriers, fulfilment partners, and analytics providers).
- To comply with legal or regulatory obligations, respond to lawful requests, or protect the rights, property, or safety of us, our customers, or others.
- In connection with a business transaction (such as a merger, acquisition, or reorganisation) provided that the recipient agrees to keep your information confidential and use it only for purposes consistent with this policy.
- With your consent or at your direction.
5. Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, tracking pixels, and similar technologies to collect information about your interaction with the Website. These help us to recognise you, personalise your experience, remember preferences, analyse site traffic, and support marketing activities.
You may manage cookie preferences or disable cookies through your browser settings; however, disabling certain cookies may affect your experience or our ability to provide services
6. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When we no longer need your information, we will securely delete or anonymise it.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to or restrict processing of your personal data.
- Request portability of your personal data.
- Withdraw your consent where processing is based on consent.
To exercise your rights, please contact us using the details below. We may need to verify your identity before fulfilling any request. We will respond within the time required by applicable law.
8. Security
We implement appropriate organisational, technical, and physical measures to protect your personal information from unauthorised access, disclosure, loss, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Because our logistics and fulfilment operations may cross borders and involve third-party service providers globally, your personal information may be transferred to, stored in, and processed in countries other than your country of residence. When we do so, we ensure that adequate safeguards are in place to protect your personal data and comply with applicable laws.
10. Children’s Privacy
Our Website and services are not directed to children under the age of 16 (or the applicable age under local law). We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will indicate the “Last updated” date at the top. We encourage you to review this page periodically for any changes. Your continued use of the Website or our services after the updated policy becomes effective constitutes your agreement to the changes.
12. Contact Us
If you have any questions or requests about this Privacy Policy or our data practices, please contact us at:
Email: info@waterfallgrp.com