Terms & Conditions
Last updated: Nov 01, 2025
1. Acceptance of Terms
By accessing or using this website (“Website”) and/or purchasing products or services from us, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use the Website or purchase any services or products.
2. About Us & Scope
3. Services and Products
(a) Services – Our logistics, fulfilment, warehousing, shipping, returns management and other supply-chain services are provided pursuant to separate service agreements or engagement terms. Your use of those services is subject to both these Terms and the terms of the specific service contract.
(b) Products – If you purchase physical goods via our Shop, those transactions are subject to the product description, pricing, availability, shipping, returns and warranty terms provided on the Website or with the purchase.
(c) We reserve the right to modify, suspend or discontinue any service or product offering at any time without prior notice.
4. Order, Payment, Shipping & Returns
(a) Order Acceptance – Your placement of an order constitutes an offer to purchase subject to acceptance by us. We may refuse or cancel any order for any reason (including product availability, errors in pricing or description).
(b) Pricing and Payment – Prices shown are in the currency indicated on the Website and are exclusive of applicable taxes, shipping or handling unless stated otherwise. Payment must be received in full before we deliver the product or perform the service.
(c) Shipping & Delivery – Shipping terms (method, cost, timeframe) are as described on the Website. Risk in the goods passes to you once the goods leave our warehouse unless otherwise agreed.
(d) Returns, Exchanges & Refunds – Our return policy is as set out on the Website. Unless otherwise indicated, you must request returns within the timeframe specified, goods must be unused and in original condition, and refund or exchange is subject to inspection and our approval.
5. User Accounts & Website Usage
(a) If you create an account on the Website you must provide accurate information and safeguard your login credentials. You are responsible for all activity under your account.
(b) You must use the Website lawfully and refrain from misuse (such as interfering with Website operation, introducing malware, or harvesting data without consent).
(c) We reserve the right to suspend or terminate accounts and access to the Website at any time, with or without notice.
6. Intellectual Property
All content on the Website (text, graphics, logos, images, software, code) is owned or licensed by us and protected by intellectual property laws. You may view or download one copy for personal use only. No other use is permitted unless you obtain our written consent.
7. Warranties & Disclaimers
(a) We endeavor to ensure information on the Website is accurate and up-to-date. However, we make no warranty that the Website, product descriptions, services or any content is error-free, complete or will be available uninterrupted.
(b) Except as expressly set out in these Terms or the applicable service agreement, all services and products are provided “as is” and “as available” without warranties of any kind, whether express or implied (including implied warranties of merchantability or fitness for a particular purpose).
(c) We do not guarantee results of our logistics or fulfilment services (such as specific delivery times) unless specified in a separate contract.
8. Limitation of Liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to these Terms, the Website, services or products is limited to the amount you actually paid us in the twelve (12) months prior to the claim. We shall not be liable for indirect, incidental, special, punitive or consequential damages (including loss of profits, goodwill, data or business interruption) even if advised of the possibility of such damages.
9. Indemnification
You agree to indemnify, defend and hold us harmless from and against any claims, losses, damages, liabilities, costs (including legal fees) arising from your violation of these Terms, your use of the Website or services, or your breach of any applicable law or rights of another party.
10. Privacy & Data Protection
Your use of the Website and our services is also governed by our Privacy Policy, which is incorporated herein by reference. Please review that policy for how we handle your personal data.
11. Third-Party Links & Services
The Website may contain links to third-party websites or integrate third-party services. We are not responsible for the content, security or practices of those external websites or services. Use them at your own risk.
12. Governing Law & Dispute Resolution
These Terms and your use of the Website and services are governed by the laws of the jurisdiction in which we are established (Baltimore, MD). Any dispute arising under or in connection with these Terms will be resolved by the courts of that jurisdiction (or by arbitration/mediation if you wish to include those mechanisms).
13. Amendments
We may update these Terms from time to time. When we do, we will indicate the “Last updated” date at the top. Your continued use of the Website or services after changes become effective constitutes your acceptance of the new Terms.
14. Severability
If any provision of these Terms is held unenforceable or invalid, that provision will be replaced to the extent required by law and the remaining provisions will remain in full force and effect.
15. Entire Agreement
These Terms (together with the Privacy Policy and any service-specific or product-specific terms) constitute the entire agreement between you and us regarding your use of the Website, services and products, and supersede all prior agreements, communications and understandings (whether oral or written).
16. Contact Information
If you have any questions or requests about these Terms and Conditions, please contact us via email at info@waterfallgrp.com .